Terms and Conditions

Classic Treats – Terms and Conditions

Effective Date: August 21, 2026

Please read these Terms and Conditions ("T&Cs") carefully before registering for, accessing, or using the Classic Treats website, mobile application, online ordering platform, or any related services provided by Inara Foods Pvt. Ltd. ("Classic Treats," "we," "our," or "us").

By registering, accessing, browsing, placing an order, making a payment, or otherwise using our website, application, or services, you acknowledge that you have read, understood, and agreed to these T&Cs.

These T&Cs apply to all customers and users of the Classic Treats platform.

1. Eligibility

• The Classic Treats platform and its services are available only to individuals who are 18 years of age or older and legally competent to enter into a contract under applicable Indian law.

• By using our website, application, or services, you represent and warrant that you are at least 18 years of age.

• You must provide accurate and complete information when registering an account or placing an order.

• You shall not impersonate another person or entity or falsely represent your identity, age, or affiliation.

• Classic Treats reserves the right to suspend or terminate access to the platform if a user violates these T&Cs or provides inaccurate, misleading, or fraudulent information.

2. Definitions

For the purposes of these T&Cs:

• "Customer," "Buyer," "User," or "you" means any person who accesses the Classic Treats platform, registers an account, places an order, or purchases products from Classic Treats.

• "Classic Treats" means the brand operated by Inara Foods Pvt. Ltd.

• "Platform" means the Classic Treats website, mobile application, online ordering system, and related digital services.

• "Products" means food products, snacks, sweets, packaged foods, beverages, or other products offered for sale through the Platform.

• "Order" means a request placed by a Customer to purchase Products through the Platform.

• "Transaction" means any purchase or payment made through the Platform.

• "Account" means the Customer account created on the Classic Treats Platform.

• "Payment Gateway" means an authorized third-party payment service provider used to process online payments.

3. Registration and Customer Information

• Customers may be required to provide information such as their name, mobile number, email address, billing address, delivery address, and other information necessary to process an Order.

• You agree to provide accurate, current, and complete information.

• You are responsible for updating your information whenever there is a change.

• Classic Treats reserves the right to refuse or cancel an Order if the information provided is incomplete, inaccurate, or suspected to be fraudulent.

• Customer information will be handled in accordance with our Privacy Policy.

4. Products and Product Information

• Classic Treats makes reasonable efforts to ensure that product descriptions, images, ingredients, packaging information, prices, and other product details displayed on the Platform are accurate.

• Product images are provided for illustrative purposes and actual products may vary slightly in appearance, packaging, size, or presentation.

• Product availability may change without prior notice.

• Certain Products may have limited availability.

• Classic Treats reserves the right to discontinue, modify, replace, or limit the quantity of any Product at any time.

• Product information, including ingredients, nutritional information, allergen information, and shelf-life information, should be reviewed before purchase where applicable.

5. Orders

• Customers may place Orders through the Classic Treats Platform using the available ordering options.

• An Order submitted by a Customer constitutes a request to purchase the selected Products.

• Order confirmation may be provided through email, SMS, WhatsApp, application notification, or other available communication methods.

• Classic Treats reserves the right to accept, reject, cancel, or modify an Order for legitimate reasons, including product unavailability, pricing errors, technical issues, suspected fraud, or delivery limitations.

• If an Order is cancelled after payment has been received, the eligible amount will be refunded according to the applicable refund process.

6. Pricing

• Product prices displayed on the Platform are determined by Classic Treats and may be changed from time to time.

• Prices may include or exclude applicable taxes, delivery charges, packaging charges, handling charges, or other applicable fees, as indicated at checkout.

• The final amount payable by the Customer will be displayed before the Order is completed.

• Classic Treats reserves the right to correct pricing errors, typographical errors, technical errors, or inaccurate product information.

• If a Product has been incorrectly listed due to a technical or pricing error, Classic Treats may cancel the affected Order and provide an appropriate refund where payment has already been made.

7. Payment Terms

All payments for Orders placed through the Classic Treats Platform shall be made in Indian Rupees (INR).

Available payment methods may include:

• Credit cards

• Debit cards

• Net banking

• UPI

• Other payment methods supported by the Platform

• Cash on delivery, where specifically offered

Online payments may be processed through authorized third-party payment gateways.

Classic Treats does not store complete credit or debit card details unless specifically permitted and required under applicable law and applicable payment standards.

Customers must provide accurate payment information and must use a payment method that they are legally authorized to use.

Classic Treats shall not be responsible for unauthorized use of a Customer's payment instrument where such unauthorized use is caused by the Customer's negligence or failure to maintain account or payment security.

8. Payment Gateway

The payment facility available through the Classic Treats Platform is provided through authorized payment service providers.

Classic Treats acts as a facilitator for receiving payments for Orders placed through the Platform.

The Customer acknowledges that:

• Payment processing may be subject to the terms and privacy policies of the relevant payment gateway.

• Banks or payment providers may apply additional charges according to their own policies.

• Classic Treats is not responsible for charges independently imposed by a Customer's bank or payment provider.

• A successful payment does not necessarily mean that an Order has been accepted or confirmed until confirmation is provided by Classic Treats.

• If a payment is successful but the Order cannot be fulfilled, the eligible amount will be processed for refund according to the applicable refund policy.

9. Delivery

• Classic Treats will make reasonable efforts to deliver Products to the delivery address provided by the Customer.

• Delivery timelines displayed on the Platform are estimates and may vary depending on location, product availability, traffic, weather, logistics, operational conditions, or circumstances beyond our reasonable control.

• Customers must provide a complete and accurate delivery address and valid contact details.

• Classic Treats shall not be responsible for delays or failed delivery caused by incorrect addresses, unavailable recipients, restricted access locations, or incorrect contact information provided by the Customer.

• Certain locations may not be serviceable.

• Delivery charges, where applicable, will be displayed at checkout.

10. Cancellation by Customer

A Customer may request cancellation of an Order before the Order has been confirmed or processed, subject to the applicable cancellation conditions.

Once an Order has been processed, dispatched, or otherwise committed for fulfillment, cancellation may not be possible.

If a cancellation is accepted after payment has been received, the eligible amount will be refunded using the applicable refund process.

Classic Treats may cancel an Order if:

• The Product is unavailable.

• There is an incorrect price or product listing.

• There is a technical issue.

• The delivery location is not serviceable.

• Fraudulent or suspicious activity is detected.

• The Order violates these T&Cs.

• There are circumstances beyond our reasonable control.

11. Refunds and Returns

Refunds and returns shall be governed by the applicable Classic Treats refund and cancellation policy.

Depending on the nature of the Product and Order, a Customer may be eligible for a refund in circumstances including:

• Order cancellation accepted by Classic Treats.

• Product unavailable after payment.

• Incorrect Product delivered.

• Product damaged during delivery.

• Other eligible circumstances determined by Classic Treats.

For food and perishable Products, returns may be restricted for safety and hygiene reasons. Customers should contact Classic Treats promptly if they receive a damaged, incorrect, or defective Product.

Where a refund is approved, the amount may be credited to the original payment method or provided through another permitted refund mechanism.

Refund processing times may depend on the relevant bank, payment gateway, or financial institution.

12. Customer Obligations

Customers agree to:

• Provide accurate personal, billing, and delivery information.

• Use the Platform only for lawful purposes.

• Maintain the confidentiality of account credentials.

• Not attempt to gain unauthorized access to the Platform.

• Not misuse promotional offers, coupons, discounts, or other benefits.

• Not place fraudulent or misleading Orders.

• Not interfere with the operation or security of the Platform.

• Not use the Platform for unauthorized commercial purposes.

• Comply with all applicable laws and these T&Cs.

13. Account Security

If you create an account on the Classic Treats Platform, you are responsible for maintaining the confidentiality of your login credentials.

You must immediately notify Classic Treats if you believe that your account, password, mobile phone, or other authentication information has been compromised.

Classic Treats shall not be responsible for losses arising from the Customer's failure to protect account credentials, except where otherwise required under applicable law.

14. Promotions, Discounts and Offers

Classic Treats may provide promotional offers, discounts, coupons, loyalty benefits, or other promotional schemes from time to time.

Unless otherwise specified:

• Offers may be subject to specific eligibility conditions.

• Offers may have limited validity.

• Offers may not be combined with other promotions.

• Offers may be limited to one use per Customer or Order.

• Classic Treats reserves the right to modify, suspend, or withdraw an offer.

• Promotional benefits obtained through fraudulent or unauthorized means may be cancelled.

The specific terms applicable to an offer will be displayed along with the promotion.

15. Electronic Communications

By using the Classic Treats Platform, you consent to receiving electronic communications from us relating to your account, Orders, payments, deliveries, cancellations, refunds, and other service-related matters.

Communications may be sent through:

• Email

• SMS

• WhatsApp

• Push notifications

• Application notifications

• Other electronic communication channels

You are responsible for maintaining a valid email address and mobile number in your account.

Transactional communications may continue even if you have opted out of certain promotional communications.

16. Third-Party Services and Links

The Classic Treats Platform may contain links, integrations, payment services, logistics services, or other functionality provided by third parties.

A link to a third-party website or service does not constitute an endorsement by Classic Treats.

Your use of third-party services may be subject to the third party's own terms and privacy policies.

Classic Treats is not responsible for the content, security, availability, or privacy practices of third-party websites or services.

17. Privacy and Information Sharing

Classic Treats collects and processes personal information in accordance with its Privacy Policy.

Information may be shared with trusted service providers where reasonably necessary to:

• Process Orders.

• Process payments.

• Deliver Products.

• Provide customer support.

• Maintain technology and cloud infrastructure.

• Prevent fraud.

• Comply with applicable laws.

• Improve our products and services.

Information may also be disclosed to government authorities or other parties where required by applicable law or legal process.

Our Privacy Policy forms an important part of these T&Cs.

18. Intellectual Property Rights

All intellectual property appearing on the Classic Treats Platform, including but not limited to:

• Brand names

• Logos

• Trademarks

• Product images

• Text

• Graphics

• Designs

• Videos

• Software

• Website content

• Application content

is owned by or licensed to Inara Foods Pvt. Ltd. or its respective rights holders.

You may not reproduce, copy, modify, distribute, publish, transmit, sell, create derivative works from, or commercially exploit any Platform content without prior written permission.

Unauthorized use of Classic Treats branding, trademarks, images, or other intellectual property is prohibited.

19. Disclaimer and No Warranties

The Classic Treats Platform and its services are provided on an "as available" basis.

While we make reasonable efforts to maintain accurate information and reliable services, we do not guarantee that:

• The Platform will always be available.

• The Platform will be completely error-free.

• Product information will always be free from typographical or technical errors.

• The Platform will be uninterrupted.

• All Products will always be available.

• The Platform will be completely free from viruses or other harmful components.

Nothing in these T&Cs excludes any warranty or consumer right that cannot legally be excluded under applicable law.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Inara Foods Pvt. Ltd. shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use of the Platform or Products, except where such liability cannot legally be excluded.

This may include losses arising from:

• Temporary Platform unavailability.

• Delays caused by third-party service providers.

• Internet or telecommunications failures.

• Events beyond our reasonable control.

• Unauthorized access caused by the Customer's failure to protect account credentials.

Nothing in these T&Cs is intended to limit liability that cannot be limited or excluded under applicable law.

21. Indemnification

You agree to indemnify and hold harmless Inara Foods Pvt. Ltd., its directors, officers, employees, representatives, contractors, service providers, and partners from claims, losses, damages, liabilities, costs, or expenses arising from:

• Your misuse of the Platform.

• Your violation of these T&Cs.

• Your violation of applicable laws.

• Fraudulent or unauthorized activities conducted through your account.

• Your infringement of third-party rights.

• Any inaccurate information provided by you.

This provision shall apply to the extent permitted by applicable law.

22. Suspension and Termination

Classic Treats may suspend, restrict, or terminate your access to the Platform if:

• You violate these T&Cs.

• Fraudulent or suspicious activity is detected.

• You provide false or misleading information.

• You misuse promotional offers.

• Your activities create a security or legal risk.

• Access is required to be restricted by law or regulatory authorities.

• The Platform or relevant service is discontinued.

Termination or suspension shall not affect rights or obligations that accrued before termination.

23. Force Majeure

Classic Treats shall not be responsible for delays or failure to perform its obligations where such failure results from circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters

• Floods

• Fire

• Epidemics or pandemics

• Government restrictions

• Strikes

• Transportation disruptions

• Internet or telecommunications failures

• Power failures

• War

• Civil unrest

• Acts of terrorism

• Regulatory changes

• Other events beyond our reasonable control

24. Amendment of Terms

Classic Treats reserves the right to modify, update, add, or remove provisions of these T&Cs from time to time.

Updated T&Cs may be published on:

www.classictreats.in

Your continued use of the Platform after the updated T&Cs are published constitutes your acceptance of the revised terms, subject to applicable law.

25. Confidentiality

We will handle Customer information in accordance with our Privacy Policy and applicable law.

Certain information may be disclosed where necessary to provide services, comply with legal obligations, prevent fraud, protect our rights, or respond to lawful requests from authorities.

26. Assignment

Customers may not transfer or assign their rights or obligations under these T&Cs without prior written consent from Inara Foods Pvt. Ltd.

Inara Foods Pvt. Ltd. may assign or transfer its rights and obligations where reasonably necessary for business restructuring, merger, acquisition, transfer of business, or other legitimate business purposes, subject to applicable law.

27. Severability

If any provision of these T&Cs is found to be unlawful, invalid, or unenforceable, that provision shall be limited or removed to the minimum extent required.

The remaining provisions shall continue to remain valid and enforceable.

28. Waiver

Failure by Classic Treats to enforce any provision of these T&Cs shall not constitute a waiver of that provision or any other right.

Any waiver shall be effective only when provided in writing by an authorized representative of Inara Foods Pvt. Ltd.

29. Customer Service

For questions, complaints, Order-related concerns, cancellation requests, refund queries, or other customer service matters, please contact:

Inara Foods Pvt. Ltd.
Brand: Classic Treats
Website: www.classictreats.in
Email: inarafoodsofficial@gmail.com

Customers should provide their Order number and relevant details when contacting customer support regarding a specific Order.

30. Dispute Resolution

In the event of any dispute, controversy, or claim arising from these T&Cs, an Order, payment, Product, or use of the Classic Treats Platform, the parties shall first attempt to resolve the matter amicably through communication with Classic Treats customer support.

If the dispute cannot be resolved amicably, it may be subject to applicable dispute-resolution mechanisms and the jurisdiction of competent courts in India.

Nothing in this section prevents a Customer from exercising any mandatory consumer or statutory rights available under applicable Indian law.

31. Governing Law and Jurisdiction

These T&Cs shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection and other mandatory legal provisions, disputes arising from these T&Cs or the use of the Classic Treats Platform shall be subject to the jurisdiction of the competent courts having jurisdiction over the relevant location of Inara Foods Pvt. Ltd.

32. Customer Consent

By registering, accessing, browsing, placing an Order, making a payment, or otherwise using the Classic Treats Platform, you acknowledge that:

• You have read and understood these T&Cs.

• You agree to be bound by these T&Cs.

• You agree to the applicable Privacy Policy.

• The information provided by you is accurate to the best of your knowledge.

• You are legally eligible to use the Platform.

33. Contact Information

Inara Foods Pvt. Ltd.
Brand: Classic Treats
Website: www.classictreats.in
Email: inarafoodsofficial@gmail.com